Large consulting firms have the talent to design engagements around capability transfer and client experience. Their business model doesn't incentivize…
Feb 26, 2026
The experience is the product. In consulting, how the work feels to the client shapes outcomes as much as what…
Feb 19, 2026
Most consulting firms build for the executive who approves the work. OpsCorp builds for the operator who has to run…
Feb 14, 2026
The OpsCorp book captures what the firm learned running cross-functional planning engagements in retail and life sciences. It was written…
Feb 9, 2026
The nine steps aren't a project plan. They're a designed emotional experience. Each step produces a deliverable and a feeling,…
Feb 4, 2026
Moments that matter in a consulting engagement. The turning points clients remember — and how to design for them intentionally.
Jan 25, 2026
Friction mapping for consulting: where work actually slows down in a planning engagement and what to do about each bottleneck.
Jan 20, 2026
The moment a VP realizes nobody in the room can articulate the actual goal. Why alignment problems start long before…
Jan 19, 2026
What stays after you leave? The question every consultant should answer before the engagement ends.
Jan 15, 2026
NPS is useless for professional services. Here's what to measure instead when your product is a relationship, not a transaction.
Jan 14, 2026