Insights

friction

All Change Management and Rollout Facilitation and Session Design Governance and Operating Rhythm Readouts and Handoff Risk and Pre-Mortems Scorecard Content The Engagement Experience The Method Why Programs Fail

The Engagement Experience · Jan 2026

Friction Mapping Works the Same Way in Consulting

Friction mapping for consulting: where work actually slows down in a planning engagement and what to do about each bottleneck.